Case Study

TECHNOLOGY & DIGITAL: Transportation

The Challenge

A National Railway organization needed to fully outsource transactions. As Digitalization of railway experience and customer centricity become essential, this company needed a Performant and efficient IT system

The Process

To enable this company to outsource transactions, BCG Platinion wrote contracts with best in class governances and SLAs. They then accompanied the vendor all along their due diligence and helped him select its partners through presentations and workshop.

BCG Platinion also played a key role in facilitating the negotiations between vendors.

Project management

Governance

Enterprise Applications

The Results

Put the RFP/Contract in the market in 7 weeks time.

By using a market conform template structure with well defined scope, quality (SLAs), requirements, … we ensured that:

  • All vendor offers where easily comparable
  • Vendors had less risk, resulting in a decrease of their contingency, resulting in 25% lower prices than budgeted by client

Vendor lock-in risk was mitigated by putting in place adequate governance, acceptance, quality control and exit requirements.