Our Customers’ Most Complex Problems are our Business
BCG Platinion’s competencies cover a broad range of industry specializations across IT issues and customer constellations. We recognize that even within related industries – such as banking and insurance – seemingly minor differences in technological requirements may vary in impact and must be considered thoughtfully to achieve digital ambitions. By applying industry-specific insights, we turn every engagement into a success.
Tech and Digital unlock business impact across consumer industry. We support leading consumer companies through key areas: eCommerce, marketplace, omnichannel, personalization, next generation ERP, digital supply chain, AI, data governance, tech operating models, tech and digital strategy
We work across all consumer sectors, from retail to fashion & luxury, consumer product goods and travel & tourism designing target technology architecture, selecting industry specific applications, enabling change, and executing large transformation governance objectives
Our project work in Consumer includes:
Leading grocery retailer transformation journey
– Digital transformation design, sourcing strategy and implementation governance for a large food retailer
– eCommerce and omnichannel fulfillment architecture design for a large food retailer
– Digital data platform and integration architecture design and implementation for a large food retailer
– IT/digital operating model design and operational setup
Multi-year digital transformation journey toward an omnichannel Travel Operator
Target IT architecture design, eCommerce and digital transformation governance for a Tour Operating company. We supported the client with the overall governance and active PMO, applying new way of working and acting as change agents of the transformation.
Large digital transformation governance
Digital transformation strategy and execution governance for a highway infrastructure company, vision to scale. We unlocked value for the client through 40+ Agile Teams in parallel, sourcing strategy definition, SecDevOps approach, integrations and test automation, decommissioning plan, IT infrastructure modernization
Next generation ERP and merchandising transformation
Design and governance of a S/4HANA and merchandising transformation for a leading fashion brand.
IT landscape modernization and operating model redesign
Governance of IT landscape modernization for a globally operating aviation company, and redesign of whole IT strategy and target operating model.
Accelerated digital marketing and ecommerce transformation
Design and governance of a digital marketing & ecommerce transformation for a global spirits company to further integrate digital in Client Brands’ growth models and brand building activities.
Data driven transformation
Data platform architecture design for a leading eCommerce fashion company, defining target data building blocks and integration needs
Governance of a data transformation for a major brewing company, defining the data strategy, revisiting the Org structure definition to have a uniform Enterprise model that supported the ERP consolidation, and developing the Next gen data model for Products & Customers
COVID-19 has radically changed consumer behavior. Sales through Online channels have doubled since the first days of the COVID-19 pandemic. Find out more in this article.Learn more
The global lockdown has driven demand for electronic commerce and now requires organizations to upgrade their strategy and technology.
Ivano OrtisManaging Director
Energy companies are adapting to the pressures stemming from renewable sources, regulatory changes, and technological advances through advanced digital transformation. BCG Platinion is at the forefront, advising on the integration of smart technology, robotics and the utilization of big data analytics in all energy sectors.
We have been supporting global energy companies with industry-specific solutions since our inception – from IT architectures to the transformation of the entire value chain.
Our project work in the Energy sector includes:
Development of Digital Core Processes
As part of a large digitalization program, a regional energy provider and grid operator digitized one of the core end-to-end processes to create a blueprint for the overall transformation. BCG Platinion supported this lighthouse project from the requirements engineering and market exploration stage, through the design of the technical solution and tendering of potential vendors, up to the implementation of a functional MVP.
Project Management Support of Strategic Transformation Program
The transformation program of a large energy utility in the Middle East faced major challenges du to a difficult regulatory environment, lack of funding and digital talent. BCG Platinion conducted a review of the IT strategy and implementation planning for key IT initiatives to support the Program Management Office. The reprioritization of initiatives and refinement of the program governance led to an overall turn-around and a successful completion.
Definition of Target IT Architecture
The strategic re-orientation of a large energy commodity trader led to the need of new capabilities the current IT landscape could not provide. BCG Platinion defined a detailed capability model for the client covering all future business needs. On this basis an IT reference architecture was derived and a tendering process to select suitable vendors initiated. A detailed roadmap was developed serving as a guide
Launch Management SAP S/4HANA
Client is a European electric utility company operating in many countries and serving over 20 million customers. The company’s ERP solution has reached ending of maintenance. Additionally, a recent merger has created a demand for the group-wide integration of systems and processes. BCG Platinion supported the establishment of a best-in-class and future-proof IT platform for the commercial core of ERP functions and supported the S/4HANA roll-out.
Digital Platform Design & Build
A major utilities company appointed BCG Platinion to help automate many of its manual processes in purchasing, HR and finance. The team designed and built a platform for technicians to order tools and equipment; and for suppliers, a portal to upload invoices with SAP dialog features. The program delivered a 15% saving on administrative costs and significantly reduced payment delays.
Post Merger Integration
A large European utility company approached BCG Platinion to help the Post Merger Integration (PMI) with a wholesale business it had acquired. Working with BCG Platinion, the team successfully reduced overall IT costs by replacing dedicated wholesale systems with flexible IT solutions, automated many manual processes and increased revenue by leveraging new opportunities for cross-selling realized by the integration of the IT systems.
Digital Center of Excellence
At a major oil and gas company, underdeveloped digital capabilities hampered exploration. BCG Platinion recognized the need for a Digital Center of Excellence (DCE) that would integrate digital projects managed by individual departments. Out of the DCE, BCG Platinion designed an operating model, a use case roadmap, and architecture for a new digital technology stack that leveraged analytics, AI, and quantum computing to enhance exploration.
Enhancing the Customer Experience
Strict regulations and a complicated customer service system created a revenue collections gap for Duquesne Lighting. By mapping a new customer journey and designing a customer service interface, BCG Platinion successfully reduced complaints by 60% and enhanced regulatory compliance around cash flow and customer service systems.
One team shares their experiences conducting an Agile S/4HANA transformation during the COVID-19 pandemic lockdown.Learn more
Post-Merger-Integration projects (‘PMIs’) are some of the most challenging projects for large organizations. Two or more fundamentally different “worlds” need to be fused into a new unique, homogeneous entity whilst realizing ambitious cost and efficiency targets.
Jens EleiManaging Director
Head of Energy
In financial services, technology is leading the sector’s transformation by optimizing efficiencies, reducing costs and revolutionizing business models through innovation in blockchain, AI and big data.
BCG Platinion enables financial institutions to overcome their most difficult and pressing technical challenges on the road to digital modernization. and to discover new digital business opportunities through a bandwidth of capabilities: From modernizing core banking systems to building future proof IT architectures based on cutting edge technologies like AI, big data and blockchain. Combining BCG’s world-class banking expertise with deep technology competence and battle proven approaches for large scale IT transformations, Post-Merger-Integrations, or IT implementation projects, paves the way for new commercial opportunities. Additionally we combine advisory and unique hands-on experience with our FI TechLAB center of banking technology excellence (e.g., Core Banking Platform and System vendors like Temenos, Mambu, Thought Machine).
Our work with financial institutions:
Target architecture definition
Supported a Swiss bank to build a digital native challenger bank, focused on sustainable investments. BCG Platinion defined the bank’s target solution architecture, created a longlist for major components and ramped-up potential software partners, as well as conducted technical feasibility checks for function building blocks (e.g., robo advisor).
Technology due diligence
Performed a due diligence of an independent wealth manager including an assessment of the Salesforce UX and overall IT architecture within two weeks. The final management summary included general recommendations, an overview of identified red flags, and recommended risk mitigation measures that are required prior a potential takeover.
On-prem Hadoop platform design
Developed a target design for the Hadoop platform for a central European bank to increase data quality and standardization across its various data source systems. The target design was determined across three modules: 1. Technology (e.g., essential platform components), 2. Process (e.g., for data security and access), 3. User (e.g., manual for future users).
Digital Challenger Bank sandbox build
Implemented an internal sandbox environment and selected use cases to showcase the art of the possible for digital native banks. The sandbox is based on capabilities from best-in-class third party providers such as Thought Machine (Core Banking System), or Experian (Credit score calculation) and includes a state-of-the-art iOS frontend.
Scalable IT architecture assessment
Analyzed the current application landscape of a wealth management company in the Middle East to identify critical pain points within the data and integration architecture. Afterwards redesigned the IT architecture with the goal to harmonize the landscape for efficiency, introduce a data lake for future proofing and automate processes.
Operational CRM delivery
Defined a multi phased CRM roadmap for a leading Islamic bank based on agile principles and delivered the implementation in cooperation with an offsite vendor in less than 6 months. The existing sales and marketing process were structured and automatized within the new platform as well as the foundation for the next phase laid.
Managed the merger of two central institutes within the cooperative banking sector to build the second largest German bank. Orchestrated the overall IT migration program , including the target application landscape, program management, overall IT migration planning and execution as well as end-to-end test approach.
End-to-end credit process digitization
Uplifted the efficiency and reduced costs for a large German bank on a permanent based by fully digitizing and automating a credit process. Through the introduction of a modern API architecture for sales partners, almost 91% of cost savings could be achieved and the implementation approach was a role model for future digitization projects.
Blockchain use case identification
Defined, prioritized, and detailed different potential blockchain based use cases for a global investment form looking into emerging technology. Derived theses for digital identities, digital assets, and digital currencies, as well as helped selecting and onboarding the right partners to realize a new venture.
Payment service provider creation
Enabled the financial services provider of a leading global car manufacturer to create a captive payment service provider as a key milestone towards their digital strategy ambitions. From defining the cross-organization requirements to deriving a long-term implementation plan and steering the implementation until the handover to BAU.
How can enterprises master emerging public cloud cost challenges? By following a sustainable approach to public cloud financial governance. Find out more in this article.Learn more
In a joint research project, BCG Platinion and Crypto.com analyse the rise of decentralised finance and weigh its recent progress against its ability to substitute centralised services in payments, loans and exchanges.
Ludger KüpperManaging Director
Head of Financial Institutions
Health care is at the tipping point of a rapid digital evolution, driven by patients demanding personalized, modern and tailored treatment plans, while providers and pharmaceutical companies are focused on improving the patient experience through new digital care models.
The future of health care will be digital-first, scalable, and redesigned to support multiple stakeholder needs. Working with clients across the health care industry, from insurance to pharma, BCG Platinion is at the forefront of innovation and dedicated to enhancing patient care through cutting edge technologies.
Our work within the Health care industry includes:
Digital Marketing Platform
Design and delivery of a CRM and customer engagement platform strategy to enhance the sales and marketing efforts for a global Animal Health provider. The platform reinvigorated the eCommerce strategy and leveraged customer analytics to secure the company’s leading position in the sector.
Implementation of an Agile-at-Scale framework to support the IT transformation for a large, multi-state health care provider. To reduce cost and complexity, the team transitioned the client away from a waterfall methodology for project development towards an Agile model that could foster improved governance, cost control and alignment to the wider business strategy. Working through the change management, the client increased productivity by 30% and saw a 15%-20% saving from an Agile way of working with DevOps.
Establishing data governance
Build, operate and transfer of data-governance organizations for key data domains like customer and product for large scale MedTech and Biopharma players. This, together with a value- and use case-focused build of data platforms enabled the implementation of digital use cases in a structured, fast and sustainable way
R&D IT Architecture
Design and development of the IT architecture, application and vendor strategy for various large scale Biopharma companies with varying digital maturity. This enables data driven R&D and thereby fasted development cycles and better, more targeted patient outcomes
Julia WiesermannManaging Director
Industry Lead Health Care
Head of Biopharma
Axel GriewelAssociate Director
Head of MedTech
Robert DanielManaging Director
Head of Insurance & Health Insurance
Technology is creating exceptional value for the Industrial Goods industry with IoT investments at the top of its digital agenda. We define and support implementation of IoT systems and analytics, applying human-centered methodologies to ensure user and customer acceptance across the supply chain.
We combine detailed sector-specific know-how – in Automotive & Mobility, Engineered Products, Materials & Process Industries, Infrastructure, Cities & Transportation – with a deep understanding of technology. Our expertise spans from corporate applications like ERP across system architectures to leading edge capabilities for industry specific digital game changer topics. The latter include connected cars, factories of the future, digital twins in engineering heavy industries as well as building information modeling (BIM) in building materials.
This puts us in a unique position to support our clients to master digital disruption and overcome technological obstacles.
Our work in the Industrial Goods industry includes:
BCG Platinion re-imagined an end-to-end resourcing and onboarding experience for a global mining company by taking a customer centered design approach to increase levels of engagement. MVPs were also deployed that included new technologies to automate the selection process for 500,000 applicants each year and reducing the time it takes to fill a vacancy by half.
IT cost reduction
For a client in engineered products and infrastructure, BCG Platinion defined how to reduce 20% of the IT-costs in an 18 month period with a worldwide team of IT and organizational experts, who understood where to find hidden cost drivers and how to turn the organization into a world class IT function.
Target State Architecture
A German industrial goods company, with over €40b in revenues, had a complex HR operating model with non-compliant HR applications. BCG Platinion supported the client to help define a new HR IT target landscape and launch regulatory initiatives for HR and payroll, which was successfully harmonized across India, the Middle East and North African regions.
A global manufacturing company approached BCG Platinion to implement an ERP worldwide and use the opportunity to standardize its operating model across independent business units. The team designed the target state for a new IT and data architecture, coupled with a new outsourcing strategy, that led to the successful mobilization of new sourcing processes.
Mention industrial goods and “agile” doesn’t typically spring to mind. Yet the same methodologies that have turbocharged collaboration and responsiveness for tech companies can bring dramatic improvements to a wide range of industries.Learn more
From sophisticated production lines in the consumer goods industry to intelligent robots in state of the art battery factories: Automation was long considered the domain of the manufacturing industry.
Andreas DietzeManaging Director
Head of Industrial Goods
As the insurance industry races to modernize itself, harnessing the power of technology to seek new opportunities, it must also remain relevant and secure to customers.
We help insurance companies to address the most pressing IT challenges. Our experts combine in depth technical and organizational expertise to support our clients to drive their digital transformation. We define IT strategies and IT operating models, design fit-for-purpose target (data) architectures and platforms, modernize application landscapes and facilitate agile@scale transformations.
Our work within the Insurance industry includes:
IT Target Operating Model
BCG Platinion was asked by a global insurer to design their IT target operating model. Based on the client’s ambition to further drive business product and process standardization, we designed a new IT operating model and supported with the transformation. Key aspects were a comprehensive reorganization and the professionalization of major IT delivery capabilities.
Data driven company
For a large German payer BCG Platinion build the full strategic and operative foundation for a data driven health insurance. This included everything to fully leverage data, including the establishment of a respective data platform, organization, culture, skills, governance, processes and data management capabilities.
BCG Platinion transformed the entire IT function of a German Insurer towards agile way of working and integrated it into a scaled agile organization. For 1000+ employees we supported the design of an agile (IT) operating model and enabled the transformation until successful go-live.
IT Architectural Transformation
A major life insurer came to BCG Platinion to transform its global IT architecture and guide strategic technology-based decisions. Five technology patterns were adopted across PaaS, event messaging, intelligent guided capture, real-time analytic model enablement and micro-entitlements, leading to six Proof of Technology pilots.
Robert DanielManaging Director
Head of Insurance & Health Insurance
Principal Investors & Private Equity
More so than ever, technology is driving business growth and must be a top consideration in M&A decision making. Assessing technological capabilities in the due diligence phase requires specific knowledge across IT architecture, enterprise systems and cybersecurity.
Our teams bring tailored, technology focused offerings across the full value chain, from pre-deal due diligence, to value creating during holding period, to support for divestiture, turning our PIPE clients into digital champions.
Our work with Principal Investors & Private Equity includes:
Assessing the IT Landscape
A private equity firm was acquiring an experience platform that could deliver a holistic end to end solution to enable a best-in-class guest experience for a cruise line. BCG Platinion stepped in to run a deep analysis on the stability and completeness of a target platform, the modules and the technology stack. The cast analysis led to recommendations for improving security, performance, maintainability and deep code analysis for each module.
BCG Platinion developed a post-merger integration plan for two leading companies in financial services. The team supported multiple work streams including HR, client migration, customer service and brand strategy. By aligning the target product portfolios, BCG Platinion was able to successfully integrate a state-of-the-art front-end with an efficient back-end fulfillment platform to ensure the merger was technically seamless.
Network transformation during a carve-out
Post acquisition of a global consumer goods company, BCG Platinion was asked to build a new IT infrastructure, including a modern SD-WAN network, and implement a cloud-first IT strategy. The shift to SD-WAN simplified and modernized the network infrastructure, allowing features such as agile deployment and topology change capabilities, central cloud-based management and zero-touch provisioning.
“Outside in” analysis for a private equity firm to evaluate portfolio of software development tools, leveraging an architecture assessment framework to pinpoint strengths and risks of each product in target company’s portfolio
Andreas RindlerManaging Director
Head of PIPE
The public sector is not immune to the disruption instigated by new digital technologies and the unique structural and regulatory challenges inherent to the sector often drives industry innovation that pushes it forward.
We work around the globe to drive transformational change for public sector clients by stabilizing critical applications, modernizing architectures and introducing Agile ways of working.
Our work in the public sector includes:
UK Public Sector Transformation
After launching a multi-year business strategy, a public body engaged BCG Platinion to implement a more Agile operating model. The program modernized the way data was managed across the organization and increased productivity by introducing collaborative processes. The team also produced a three-year roadmap, in compliance with UK government standards for digital transformations.
Public Sector IT Optimization
BCG Platinion was asked to reduce the operating costs, while maintaining headcount. To optimize IT expenditure, the team analyzed contracts, conducted RFIs and reviewed volume, discount, and rate data to develop a framework for major suppliers. This was coupled with a roadmap incorporating new cost-efficient technologies in cloud, outsourcing and remote access.
Public Sector Agency Migration
A public body responsible for managing grants was planning to double its headcount of 750 staff and increase investment to £29bn over three years. Except it had an aging IT architecture and on-premise applications. BCG Platinion designed a high-level strategy and a detailed implementation plan to engage vendors and begin the transformation.
Federal Digital Transformation
As part of a congressional mandate to consolidate systems, a Federal agency engaged BCG Platinion to consolidate systems and analyze its current data landscape to pinpoint new data sources and understand proxy end-to-end data flows. The assessment successfully accelerated the agency’s digital transformation by providing architecture insight to guide modernization and migration.
European Government Agency Cloud and Analytics Platform
For a European government agency, BCG Platinion designed and built a private cloud and advanced analytics platform.
Defense Agency Agile Transformation
For a military branch, BCG Platinion streamlined contract management process through digital solutions and implementation of Agile methodologies.
Alain SchneuwlyManaging Director
Technology, Media & Telecommunications
Telecommunications, media and technology firms have pioneering roles in the digital revolution. Balancing the expansion of their business models, interacting effectively with customers, and reimagining legacy IT landscapes—all while managing increasing cost pressure—all factor significantly in achieving success.
With their profound industry and technology expertise, our teams assist with these challenges not only conceptually, but also hands-on throughout the implementation.
Together with our clients, we design and execute robust and pragmatical approaches for digital innovation, transformation collaboratively and ensure a rapid and sustainable value creation.
Digital strategy, cloud based IT transformations, cyber security, large-scale project management, agile software engineering and UI/UX are just a few areas of competence, which we combine with our deep expertise in the technology, media and telecommunication industry.
Our work in Technology, Media & Telecommunications includes:
Activating an Agile Way Of Working
A multinational media firm was facing market pressure to improve IT functionality and drive innovation. Without the skill set to act lean and fast, competitors were outpacing them. BCG Platinion deployed a team of Agile experts to transform client DevOps. and established an Agile Management Office (AMO) to begin replacing traditional waterfall methods with an Agile operating model and restructure teams to align with business functions. As a result, an Agile way of working improved team productivity by up to 30%.
Reimagining the Customer Value Proposition
For a major Middle Eastern telco, BCG Platinion led a 12 week pilot to transform the customer journey and build a digital self-service channel. Powered by AI, the platform was designed and implemented to automate delivery between journey development and IT teams. It led to new ways of working for multi-disciplinary teams and, with customer centricity at its core, increased collaboration and speed to value.
Define and Execute the Digital Strategy
A global tech company was struggling with accelerating their digital transformation. The lack of a comprehensive vision, digital talent and an efficient execution model delayed the shift towards its new digital-driven business model. In a joint effort across Digital BCG, BCG Platinion established an agile execution model and guided the client in following agile ways of working (WoW). BCG Platinion’s Design & Engineering team kick-started several Lighthouse projects in building digital use cases.
Voice-controlled Augmented Reality Application
Eike KockManaging Director
Head of TMT