Transforming Telecommunication with GenAI: A BCG Platinion Case Study
At BCG Platinion, we take pride in the transformative work our teams deliver across industries. Today, we’re excited to highlight a case study featuring Paul de Calonne, a Consultant at BCG Platinion, and his role in helping one of Europe’s largest telecommunications providers modernize its business processes.
As part of a four-year modernization program, the client faced challenges in understanding their legacy systems and gaining a clear view of their business processes. Without this visibility, executing their digital transformation strategy became increasingly difficult.
"AI has the power to turn complex, abstract data into meaningful insights, making transformation more structured and effective."
Paul de Calonne, IT Consultant
To solve this, the team leveraged Generative AI to interpret and reconstruct the company's business processes. By translating theoretical, difficult-to-understand data into structured workflows, they enabled the organization to regain control over its operations and make informed decisions about its modernization journey.
This project also presented a technical challenge. After working on three strategic cases, Paul had the opportunity to dive back into coding, contributing to the design of a proof of concept that demonstrated the AI-driven solution’s success.
By implementing this structured, AI-powered approach, the team was able to validate their recommendations and provide the client with a clear path forward in their transformation.
This project exemplifies the impactful work we do at BCG Platinion—helping organizations navigate complex challenges through innovative and strategic technology solutions.
We’re proud to have Paul as part of our team, and we look forward to seeing more of the impact he and our AI experts continue to make!
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