Global Health organisation
The Challenge
Our client, a leading healthcare organization, had been struggling to scale their legacy case management solution. Proprietary data structures and insufficient functionality prevented them from keeping pace with the rate of change and scale they needed to serve the public. A strategic choice had been made to migrate to Salesforce but the implementation process was at risk of significant delay due to scope create and the uncertainties of migrating undocumented data.
The Approach
The BCG Platinion team established a vision of how client treatment could and should work in the ecosystem, independently of current platform constraints. We then prioritized the feature set to those needed to achieve a working ‘go-live,’ in partnership with clearly identified product owners. To accelerate progress, our team on-boarded and enabled a release train of multidisciplinary teams spanning the client, a systems integrator, the vendor, and core specialists within BCG. Through to delivery, an agile high-speed release cadence with DevOps & CI/CD rapidly promoted features through testing into production. Finally, the migration was achieved: validated data quality from source was integrated effectively into Salesforce.
The Impact
The BCG Platinion team was delighted to ensure sufficient features were complete for a launch inside two months — with full data migration complete in three months. We helped the client successfully put the program back on schedule, and enable superior public outcomes. Additionally, the client’s own technology teams were then empowered to take ownership of the project for ongoing feature development.
Looking Into the Future
Overall this go-live enabled significantly better client outcomes that came loaded with far less risk, and as a result put the client firmly in control of driving business value into the future.
More to Explore
Teaming Up For Disaster Mitigation
Everybody is feeling the impact of climate change on the environment – for instance, in the form of dramatic natural disasters in areas that were previously rarely affected. As such, a catastrophic natural disaster in the heart of a Europe has severe consequences, including loss of lives and livelihood. BCG and BCG Platinion were immediately on hand to enhance resilience in a European region hit by the worst catastrophe in its recent history. The team worked with passion and deliberation to develop a sustainable and resilient concept to better deal with similar situations in the future.
The Core & Beyond - A Tailor-Made Transformation
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Setting up a Secure and Resilient IT Infrastructure in the Cloud
Everybody who considered Europe’s energy infrastructure as safe against attacks got an eye-opener when the Nord Stream 2 natural gas pipeline erupted on the Baltic seabed: It clearly is not as safe as previously thought. With the winter looming ahead, energy service providers have to assure the security and resilience of critical infrastructure. This is not only limited to physical buildings, but must also focus on IT, especially in the light of a rising number of cyberattacks. Especially for older IT infrastructure that is difficult to modernize, migration to the cloud has proven to be a solution, severely improving security and resilience, not only in the long-term, but also in the short-term.
